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What forms of payment are accepted?
We accept Visa, Mastercard and American Express credit cards and we
also happily accept checks, by mail, for phone, mail or fax
orders.
Will Linnea Design send a confirmation e-mail?
Web orders will signal two e-mail confirmations.
1) A first confirmation will be sent on completion of each order,
summarizing the order data. If you do not receive it within one hour, please call our toll-free number, 888.682.2577, and we will check on
your order. 2)
An second confirmation will be sent when your package is logged into the UPS delivery system. If your package is sent by any other carrier you will not
receive this notice. It will include your tracking number
and a link for tracking on-line. This UPS confirmation is
sent to the e-mail address included with the shipping address. How can I find out the status of an order made online?
Contact customer service via toll-free telephone, 888.682.2577 (M-F, 9am to
4pm PST), or e-mail us at support@linneadesign.com. Your
order is referenced by your last name, zip code and/or order number.
If you are a registered customer you can login and check your order status page
and find information.
What kind of browser do I need in order to make online purchases
from Linnea Design?
To make purchases online from this site, you must have an SSL-enabled
browser such as Netscape Navigator (version 4.0 or higher) or Microsoft
Internet Explorer (version 4.0 or higher).
How are shipping and handling charges calculated?
Charges are normally based on the merchandise
total for each delivery address. Orders shipped to Washington State are charged
state sales tax based on total of both merchandise and shipping. Orders shipped outside of the contiguous 48 states
will be charged based on merchandise total or weight.
What shipping options are available?
We ship via UPS and US Mail, Monday through Friday.
Domestic Orders
Standard shipping is to a street address by United Parcel Service (UPS) Ground and the charges are listed
below. Cost is for delivery without signature. Tracking numbers are
sent to the e-mail of the shipping address. We work diligently to ship your order the next working day
and they usually arrive within 10 business days after shipment, depending
on the distance from Seattle. We can estimate that on order for the
East Cost will take 5-9 working days to arrive, the West Coast, 2-4 days
and WA state, overnight. These are estimates only. These schedules tend to be extended during the holiday
season due to the increase in shipping volume. And remember, UPS starts
counting days, the day AFTER they pick up your package. Please shop early!
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Order Total |
Shipping Charge |
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Up to $30 |
$6 |
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$30 - $50 |
$7 |
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$31 - $75 |
$8 |
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$76 - $100 |
$9 |
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$100 - $1000 |
$11 |
3-Day UPS service is available for an additional $10 and 2-Day
UPS for an additional $15. For orders totaling over $200 the additional charge
will be higher. The shipping charge on some very large orders will not
appear when you are placing your order (it will show $0.00) but will be
calculated and added when we process the order. You will be warned when
placing the
order when that is the case. Please note that after December 12th, UPS will only
accept these packages on a "best efforts" basis and will not guarantee the
2-day or 3-day delivery. Please ship early if you can!
PO Boxes, Alaska, Hawaii, Virgin Islands, Puerto Rico and APO addresses will be shipped by Priority
US Mail and are billed accordingly, usually more than the regular shipping
charges above. They do not receive shipping
confirmations and have no tracking capabilities. If an order is placed
using a PO Box for delivery, but UPS is chosen for shipping, we will necessarily
change the shipping method on the order and the addition charge will be applied. Large posters sometimes require an extra shipping charge. That extra will
be added to your order and you will see a larger total on your enclosed invoice
and credit card statement. Order Error or Exception
If we receive an order with a street address, but a request for US Mail (PO) shipping, we will switch carriers and ship via UPS unless there is a note in
the Special Instruction box within the order that explains your choice.
International Orders
Orders to foreign countries will be shipped via US Mail, usually Air
Mail, and are charged accordingly. The shipping charge
will not be shown on your web order, but, will be figured and added to it
when we process the order. As an example, a single poster calendar
going to Europe will cost about $20 shipping. International orders
do not leave our warehouse as quickly as domestic orders, but, within the week.
Special concerns can be handled by email.
If you want to return an item, for refund or exchange, please call Palma. We try to happily accommodate your request and go on a case by case
basis. Items must be returned to us in re-salable condition (packaged, shrink-wrapped,
undamaged). Hint to the wise: DO NOT send poster calendars back without
good cardboard protection, bigger than the calendar. Pack carefully...often, in returns calendar corners
are bent or smashed. Insure your merchandise so you can claim your cost if it
reaches us damaged.
If you receive an item damaged in shipping please call us.
Our toll-free phone is 888.682.2577 (9-5, M-F, West Coast time).
Is the credit card information that I submit when ordering online
secure?
Absolutely. Every page in the Linnea Design Online ordering process
that requests credit card information uses Secure Socket Layer (SSL)
encryption. SSL renders information unreadable should anyone try to
intercept it.
Will Linnea Design sell or rent my e-mail address information to
other companies?
Linnea Design does not share, sell or trade e-mail address information
with other companies. Our policy is to protect this information and use it
for communication purposes only. We may send out a rare e-mail to
our customers alerting them to goods or services. We are committed to ensuring our
customers' privacy.
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For further assistance, call us toll free at 888.682.2577
(9:00am - 4:00pm PST, Monday - Friday), and a live person will be
happy to help you.
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