|
What forms of payment are accepted?
We accept Visa, Mastercard and American Express credit cards.
Is credit card information secure?
Absolutely. Every page in the Linnea Design online ordering process
that requests credit card information uses Secure Socket Layer (SSL)
encryption. SSL renders information unreadable should anyone try to
intercept it.
Will Linnea Design send a confirmation e-mail?
Web orders will signal two e-mail confirmations.
1) A first confirmation will be sent on completion of each order,
summarizing the order data. If you do not receive it within one hour, please call our toll-free number, 888.682.2577, and we will check on
your order. 2)
An second confirmation will be sent when your package is logged into the
FedEx delivery system. If your package is sent by any other carrier you will not
receive this notice. It will include your tracking number
and a link for tracking on-line. This FedEx confirmation is
sent to the e-mail address included with the shipping address. How can I find out the status of an order made online?
Contact customer service via toll-free telephone, 888.682.2577 (M-F, 9am to
4pm PST), or e-mail us at support@linneadesign.com. Your
order is referenced by your last name, zip code and/or order number.
What kind of browser do I need in order to make online purchases
from Linnea Design?
To make purchases online from this site, you must have an SSL-enabled
browser such as Netscape Navigator (version 4.0 or higher) or Microsoft
Internet Explorer (version 4.0 or higher).
How are shipping and handling charges calculated?
Charges are normally based on the merchandise
total for each delivery address. Orders shipped to Washington State are charged
state sales tax based on total of both merchandise and shipping. Orders shipped outside of the contiguous 48 states
will be charged based on merchandise total or weight.
What shipping options are available?
We ship via Federal Express and U.S. Mail, Monday through Friday.
Domestic Orders
Standard shipping is to a street address by FedEx Ground and the charges are listed
below. Cost is for delivery without signature. Tracking numbers are
sent to the e-mail of the shipping address. We work diligently to ship your order the next working day
and they usually arrive within 10 business days after shipment, depending
on the distance from Seattle. These schedules tend to be extended during the holiday
season due to the increase in shipping volume. Please shop early!
|
Order Total |
Shipping Charge |
|
Up to $30 |
$6 |
|
$30 - $50 |
$7 |
|
$31 - $75 |
$8 |
|
$76 - $100 |
$9 |
|
$100 - $1000 |
$11 |
3-Day FedEx service is available for an additional $10 and 2-Day FedEx
for an additional $15. For orders totaling over $200 the additional charge
will be higher. The shipping charge on some very large orders will not
appear when you are placing your order (it will show $0.00) but will be
calculated and added when we process the order. You will be warned when
placing the
order when that is the case. Please note that after December 12th, FedEx will only
accept these packages on a "best efforts" basis and will not guarantee the
2-day or 3-day delivery. Please ship early if you can!
PO Boxes, Alaska, Hawaii and APO addresses will be shipped by Priority
U.S. Mail and are billed accordingly, usually more than the regular shipping
charges above. They do not receive shipping
confirmations and have no tracking capabilities. Large posters sometimes require an extra shipping charge. That extra will
be added to your order and you will see a larger total on your enclosed invoice
and credit card statement. Order Error or Exception
If we receive an order with a street address, but a request for US Mail
shipping, we will switch carriers and ship via FedEx unless there is a note in
the Special Instruction box within the order that explains your choice.
International Orders
Orders to foreign countries will be shipped via US Mail, usually Air
Mail, and are charged accordingly. The shipping charge
will not be shown on your web order, but, will be figured and added to it
when we process the order. As an example, a single poster calendar
going to Europe will cost about $20 shipping. International orders
do not leave our warehouse as quickly as domestic orders, but, within the week.
If you want to return an item, for refund or exchange, please call
Palma. We try to accommodate your request and go on a case by case
basis. Items must be returned to us in re-salable condition, still
packaged, shrink-wrapped and undamaged. Hint to the wise: pack
carefully. Often, in returns, merchandise gets bent and corners
smashed.
If you receive a item damaged in shipping please call us.
Our toll-free phone is 888.682.2577 (9-5, M-F, West Coast time).
Is the credit card information that I submit when ordering online
secure?
Absolutely. Every page in the Linnea Design Online ordering process
that requests credit card information uses Secure Socket Layer (SSL)
encryption. SSL renders information unreadable should anyone try to
intercept it.
Will Linnea Design sell or rent my e-mail address information to
other companies?
Linnea Design does not share, sell or trade e-mail address information
with other companies. Our policy is to protect this information and use it
for communication purposes only. We may send out a rare e-mail to
our customers alerting them to goods or services. We are committed to ensuring our
customers' privacy.
............................................................................................................................................
For further assistance, please call us, toll free, at 888.682.2577
(9:00am to 4:00pm PST, Monday through Friday), and a live person will be
happy to help you.
|
